GRAND ROYAL - Luxury Program

Welcome to Grand Royal Rent A Car’s website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern the relationship between companies and you regarding this website. Please do not use our website if you disagree with any of these terms and conditions.

The following terms and conditions govern the use of this website:
The information on the pages of this website is provided solely for your general information and use. It is subject to change at any time without notice. We, nor any third parties, make any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on the Grand Royal Rent A Car website for any specific purpose. You acknowledge that such information and materials may include inaccuracies or errors, and Grand Royal expressly disclaims liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on the Grand Royal website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

The Grand Royal website contains luxury and sports car equipment that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than by the copyright notice, which forms part of these terms and conditions.

All luxury, sports, exotic trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website and belong to the brand owner. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website (s). We have no responsibility for the content of the linked website (s).

The Grand Royal Luxury Rewards Program (the “Program”) is a customer recognition program that rewards enrolled Grand Royal guests (each a “Member”) for certain special features with us. Enrollment, membership, and all Program-related benefits, including the use of Grand Royals’ mobile application, are offered at Grand Royal’s discretion. The Program is only available to participating Grand Royal in the United Arab Emirates (“Participating Restaurants”). Your participation in this Program is subject to these Terms and Conditions (these “Terms”), as well as any future changes to these Terms.

You must be a member to participate in the Grand Royal Luxury Program. If you are not already a member, you can become one by visiting the Grand Royal Rewards page or downloading the mobile app. Simply follow the on-screen instructions.

The Program may be canceled or modified at any time without notice. With the program, you will receive a credit (“Stripe”) for each qualifying contract that exceeds AED 2500 per single transaction, for a maximum of one (1) transaction per week. A Stripe can only be earned and/or redeemed at Dubai’s Grand Royal luxury rental.

To redeem a reward during your rental at Grand Royal, you must log in to your account on the website or mobile application and present the digital card to our sales representative in the Grand Royal at the time of completing the transaction to identify yourself as a member eligible to redeem a reward. You will only be able to request rewards that correlate to the number of stripes you have earned in your account.

If you do not redeem your stripes for a reward at Grand Royal within three hundred and sixty-five (365) days of receiving your first Stripe, they will all expire. The reward has no cash value, is not resaleable, and no change will be given upon redemption. Stripes can not be exchanged for cash or other benefits. The Stripes can only be redeemed once. The Stripes should be used by the Member and should correspond to the Member’s name. Stripes can not be combined with any other coupons, promotions, or discounts. Grand Royal’s LLC reserves the right to substitute a reward of equal or greater value for any reason. The Grand Royal Luxury Program reward levels are subject to additions, changes, inclusion/exclusion changes, and eliminations. Where prohibited, this offer is void.

The rental value of qualified rental contracts does not include any sales or other taxes, governmental fees, or gratuities. In certain promotions, some items do not qualify for credit. Gift cards from Grand Royal will not be considered qualifying contracts. For qualified contracts made for a gift card, your account will be credited with a Stripe; however, a gift card or promotional deals will not be credited or added to your rent.

Other restrictions might apply.

Grand Royal is not obligated to apply program rewards to pay for the following: sales or other tax, governmental fees, or gratuities. We reserve the right to restrict program membership at any time, as well as to create different levels of program participation or targeted deals, which may result in promotions that are not available to all members. We may terminate your membership and void or cancel your account and any associated credits at any time, for any cause, and without notice to you, including if we suspect you of engaging in fraud or theft, or acting illegally or in violation of these terms. These rights are in addition to any other legal or equitable remedy that we might have under applicable law.

You can only enroll in the Grand Royal Luxury Program for yourself, and you may only use your account to participate in the program. You are not permitted to participate in the program on behalf of any other participants or non-members.

Accounts of two or more members can not be combined or merged for any reason. Individual members are not permitted to have multiple accounts and therefore can not recommend that their accounts be combined. A person should only have one account. Stripes, discounts, and all other member benefits are non-transferable and personal to the individual member.

You should not rely on the Grand Royal Luxury Program’s ongoing availability, as well as any earning or redemption offers merchandise or other offers made in connection with the Program. All rewards are available in the respective Grand Royal fleet while rental contracts last and are subject to change and/or revocation at our sole discretion.

You may cancel your membership in the Grand Royal Luxury Program by deleting your account on the website or mobile application using the provided option. It may take up to seven (7) business days to complete the cancellation. During that time, you may receive account or promotional emails or push notifications that have been previously scheduled. If you deactivate or terminate your membership, you will immediately lose your right to any Grand Royal Luxury Program rewards or Stripes.

If you do not make a qualifying rental within three hundred and sixty-five (365) days of earning the first Stripe, your account will be reset to zero and any stripes or rewards you have accumulated will be forfeited. Your account will be reset to zero on the date of your 10th Stripe redemption, and you will be eligible to begin earning and redeeming Stripes again for the duration of the Grand Royal Luxury Program’s validity.

Grand Royal reserves the right to deactivate any Member account that has not earned a qualifying rental in the last three hundred and sixty-five (365) days.

Grand Royal reserves the right, at our sole discretion, to (1) suspend, change, or terminate the Grand Royal Luxury Program, any individual promotion, member benefit, or your membership in whole or in part; (2) modify, limit, or suspend the use and/or redemption of any Stripes, such as qualifying rental credit, in any way; and (3) modify or change redemption procedures, including the number of Stripes. We reserve the right to make these changes at any time and from time to time, even if they may have an impact on the value of existing Member participation rental credits. Your continued participation in the Program following any changes to the Program and/or these Terms will be interpreted as your acceptance of any such changes. You expressly agree to accept responsibility for reviewing the Terms for any updates or changes. If you do not agree to any changes to the Grand Royal Luxury Program or these Terms, your only option is to close your account (and forfeit any unused Stripe(s) and/or rewards).

You expressly agree to waive and set aside your respective rights and obligations under any applicable law in the event of the Program’s termination or modification of these Terms, to the extent that such law requires any judicial pronouncement for such termination or modification of these Terms.

When you join the Grand Royal Luxury Program, you must provide your email address and phone number. The Program may use email and/or push notifications to communicate all earned rewards, Grand Royal Luxury Program benefits, and Grand Royal Luxury Program changes and updates promotions and offers. If you no longer want to receive email communications and/or push notifications from Grand Royal, you can opt-out/disable push notifications.

By applying to enroll in the Grand Royal Luxury Program or participating in the Grand Royal Luxury Program, you represent that you are over the age of eighteen (18) with valid documents and expressly agree to be bound by these Terms, as they may be amended from time to time. You agree not to abuse Grand Royal Luxury Program privileges by engaging in conduct that is harmful to us, including, but not limited to, having multiple accounts; making rental contracts on behalf of other Members; participating in the rental contract or redemption fraud; or using any robot, spider, other automatic devices, or manual process to transact with or monitor the Grand Royal Luxury Program.

You agree to follow all laws, rules, and regulations of the United Arab Emirates at all times. You agree that you may only participate in the Program if and to the extent permitted by all applicable laws, rules, and regulations of the United Arab Emirates and that your enrollment application is subject to our acceptance. We may refuse to enroll you or limit, modify, or terminate your participation in the Program at any time, without liability to you or any law, rule, or regulation.

You agree to provide us with only accurate and truthful information at all times. You agree to abide by these Terms as well as the terms of any affiliated and/or related programs, offers, and promotions at all times. You agree to promptly notify us of any changes to the personal information you have provided us by updating your personal information on our website and mobile application. You acknowledge and agree that your participation in the Grand Royal Luxury Program is entirely at your own risk and expense.

NEITHER GRAND ROYAL’S LLC., ITS PARENTS, AFFILIATES, OR SUBSIDIARIES, FRANCHISEES, PROGRAM AFFILIATES, SUPPLIERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS (“ASSOCIATES”) SHALL HAVE ANY RESPONSIBILITY OR LIABILITY FOR ANY CLAIM, LOSS, INJURY, DAMAGE, DELAY, ACCIDENT, COST OR EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES AND COSTS OF SUIT), NOR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (COLLECTIVELY, “LOSSES AND DAMAGES”), DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO (1) THESE TERMS; (2) THE GRAND ROYAL LUXURY PROGRAM OR THE MOBILE APPLICATION; (3) ANY FAILURE, DELAY OR DECISION BY US IN ADMINISTERING THE GRAND ROYAL LUXURY PROGRAM; (4) ANY UNAUTHORIZED USE OF AN ACCOUNT OR ANY BREACH OF SECURITY BEYOND OUR REASONABLE CONTROL; (5) ANY OFFER, REPRESENTATION, STATEMENT OR CLAIM ABOUT THE GRAND ROYAL LUXURY PROGRAM MADE BY US OR ANY ASSOCIATE OR ANY OTHER PERSON OR ENTITY; OR (6) THE RENTAL CONTRACTS, REDEMPTION FOR OR USE OF ANY REWARDS WHETHER MADE AVAILABLE BY US, ONE OF OUR ASSOCIATES OR ANY OTHER PERSON OR ENTITY OR OTHERWISE.

The foregoing limitations of liability shall apply regardless of whether the alleged liability is based on contract, negligence, tort, strict liability, or any other basis, even if we or our affiliates or Associates, or our or their respective representatives, were advised of or should have known of the possibility of such losses and damages, and regardless of the success or effectiveness of other remedial measures.

IN NO EVENT SHALL OUR AND OUR AFFILIATES ’ OR ASSOCIATES’ MAXIMUM COMBINED AGGREGATE LIABILITY HEREUNDER FOR ANY CAUSE WHATSOEVER IN ANY CALENDAR YEAR ARISING OUT OF OR IN CONNECTION WITH ANY OF THE MATTERS DESCRIBED ABOVE EXCEED HUNDRED UNITED ARAB EMIRATES DIRHAMS (AED 100).

By participating in the Grand Royal Luxury Program, you agree to (1) release us and all of our affiliates, subsidiaries, franchisees, Grand Royal Luxury Program partners, vendors, distributors, and independent contractors, as well as each of their respective officers, directors, employees, and agents, from any liability, loss, or damage incurred in connection with the issuance, receipt, possession, and/or use of the Grand Royal Luxury Program; (2) Under no circumstances will you be permitted to obtain Grand Royal rewards for, and you hereby waive all rights to claim, punitive, incidental, consequential, special, or any other damage or loss; (3) all causes of action or claims arising out of or connected with the Grand Royal Luxury Program, or any Grand reward, shall be resolved individually; and (4) any claims, judgments, and awards shall be resolved individually; and (5) any claims, judgments, and awards shall be resolved individually.

WE HEREBY DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WHATSOEVER, WHETHER WRITTEN OR ORAL, EXPRESS, IMPLIED, STATUTORY, OR ARISING BY OPERATION OF LAW, COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, CONCERNING THE GRAND ROYAL LUXURY PROGRAM AND THE MOBILE APPLICATION.

Your application for registration, participation, and redemption of rewards in connection with the Grand Royal Luxury Program is subject to our verification and approval, and all activities are deemed made, conducted, transacted, and closed in the United Arab Emirates. By participating in the Grand Royal Luxury Program, you accept that, without regard to any conflict of laws rules, the laws of the Emirate of Dubai and the Federal laws of the United Arab Emirates as they apply within the Emirate of Dubai will govern your and our observance of these Terms.

If Grand Royal does not act in response to your or anyone else’s violation of these Terms on any occasion, we do not waive our right to act in response to future or similar violations. We reserve all rights under our rental contract and the terms of our Rental Policy.

These Terms constitute the entire agreement between you and us regarding your participation in the Grand Royal Luxury Program, your right to earn rewards through the Grand Royal Luxury Program, and your right to all other Grand Royal Luxury Program benefits, and supersede all prior agreements between us, whether oral or written, including, without limitation, all previous versions.

If any provision of these Terms (including limitations of liability) is held by a court of competent jurisdiction to be void, invalid, contrary to law, or unenforceable for any purpose, that provision shall be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in full force and effect.

We are the final authority as to the interpretation of these Terms and as to any other questions or disputes regarding the Grand Royal Luxury Program or any reward.

If you have any problems or questions, just contact us at [email protected]

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