Grand Royal -Luxury and Sports Car Rental Policy The Renter acknowledges that he has read and agreed to the following terms and conditions:

  1. The Insurance policy will not be valid in case the renter is driving the vehicle under the influence of alcohol, hallucinatory drugs, or any substance impairing consciousness or ability to react.

     

  2. Renter will pay ——— AED as insurance fees if he/she caused the accident, in addition to the rent value of the car for the time, it stopped for repairing. As follows:
    -If the driver is less than 25 years old. Renter shall bear an additional amount of 10% of the amount of the claimed (minimum of AED 2000).
    -If the driver is less than 21 years old. Renter shall bear an additional amount of 20% of the amount of the claimed (minimum of AED 2000).

     

  3. During the period of this contract, the Renter shall bear and pay SALIK gate fees, police offenses, the municipality, or any other party’s fines. Besides, GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) will collect all fees in addition to 10% of the total value of the transactions or fines if the total value is more than AED 500 and AED 50 for each fine less than 500 AED and the cost of AED 1000 for each penalty unpayable in Dubai as a service.

     

  4. The car was received in good condition according to the car information section and it is the renter’s duty to add water and oil necessary for the car, and when returning the vehicle to GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) the amount of oil and fuel must be the same as it was in receipt.

     

  5. ONLY the person authorized with this contract is allowed to drive the car.

     

  6. The renter is not allowed to sub-rent the vehicle to any person.

     

  7. The renter is not allowed to make any repair to the car without prior written consent from GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C). Compensations will NOT be given.

     

  8. In the case of any technical malfunction in the car, the renter must inform GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) of the appropriate action. In this case, It is NOT allowed to drive the car, and the renter will bear all the damages resulting if it is driven.

     

  9. Renter is NOT allowed to tow any car or to participate in any race. In case it was attempted, the renter will be responsible for any damages caused to the vehicle.

     

  10. The renter is NOT allowed to transport any illegal materials or products in violations of any applicable law within the state. He/she is responsible for that before the official authorities.

     

  11. Renter is NOT allowed to drive under the influence of alcohol or any liquors. In case it was attempted, full compensation will be paid by the renter for the damages caused to the car.

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  12. The renter is responsible for the correctness of all information on the front of the contract.
     
  13. The Renter must pay all the fines, SALIK and Abu Dhabi gate fees, and traffic law violations that occurred during the rental period. GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) reserves the right to claim and collect any amounts owed by the renter for a full year from the date of the end of the contract.
     
  14. Gentlemen of the honorable license and Traffic Department, under this clause, the renter agrees and acknowledges that he has no objection to transferring all traffic violations to his traffic file and driver’s license during the period of his rental of the vehicle.

     

  15. Renter will be fully liable for any complaint, case, or other obligations relating to the car for the period of this contract to the company or the official authorities.

     

  16. Non-commitment of the renter to the terms of this contract will give GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) the right to hold the renter accountable by the interest of the company.

     

  17. It has been agreed between the renter and GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) in the event of a total loss of the car (that the car cannot be economically repaired) the renter pays a percentage of 25% of the total price of the vehicle if the vehicle purchase period does not exceed 6 months, 20% between 6/12 months and 15% for 18 or more months.

     

  18. Renter shall be responsible for paying the insurance fees of AED 5000 to GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) for every car accident. The renter shall submit all required documents to the office, police, or courts to carry out the insurance company’s procedures for the accident and pay the car rental price till the end of the repair period.

     

  19. The distance specified for the renter is ———– kilometer per day, and everything that goes above that pays a ———– AED per kilometer.

     

  20. The renter is fully responsible for the car and any damage not covered by the insurance (natural causes, unknown reasons, etc…) will be compensated by the renter to GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C).

     

  21. Renter shall make sure that the rented car is parked in a safe place when it is not in use and is not exposed to any risk. In the event of any damage, even if it is caused by natural causes, he/she shall be liable to compensate for the damages caused since it is not covered by the insurance company.

     

  22. Collecting or car delivery at Dubai office at GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) between (8:00 am – 1:00 pm) and (4:00 pm – 7:00 pm) daily.

     

  23. Collecting or car delivery outside the original time entails additional charges according to the normal tariff.

     

  24. Renter shall return any accessory, auxiliary, or amounts that were in his custody during the contract period. It is his liability to return it fully in the same condition. The company is not responsible for any loss or damage.

     

  25. Renter shall notify the police and the GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) office immediately in case of an accident. Otherwise, he will be fully responsible legally and financially.

     

  26. GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C)’s approval is needed for contract renewal.

     

  27. The Renter shall bear the validity of this contract until the completion of the settlement of matters between him and the office until the signing of the final clearance.

     

  28. All correspondence is addressed to GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) O Box 82311 Dubai UAE.

Grand Royal’s Refund Policy

  1. The renter is NOT entitled to recover any payments he/she made if written notice of canceling the agreement is not given to GRAND ROYAL RENT A CAR (BR OF ALASHRAFI INVESTMENT L.L.C) 48 hours before the agreed date in case of either rental or reservation. For the avoidance of any doubt, the amount (deposit) will NOT be refunded if the remaining contract period is 48 hours or less.
  2. Insurance or reserved amounts will be paid after 30 days from the end of the contract
  3. NO cash refunds for any payments made via the network (by bank card) except via the same way and it is not paid cash.
  4. Paid amounts in other currency shall be calculated at the exchange rate on the day of the refund.
  5. The deposit refund process occurs after 21 working days which we will transfer the amount to the customer after deducting traffic fines, Salik or damage done by the customer on the car’s components whether it’s exterior or interior (in case there is any).
  6. While it depends on the actual situation and how we interpret it. If there is a fault in the car because of our negligence, we will refund the full rental amount to the customer, that does not include any traffic fines, salik or damage done by the customer on the car’s components whether it’s exterior or interior (in case there is any).
  7. If the customer books a car and pay through website links, he/she  has the option to cancel any time before the start of the rental agreement by 48 hours and he/she will be refunded the full amount. If the customer cancels the rental agreement within the 48 hours 30% of the rental agreement will be deducted.

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